# Terms of sale — Satya Yoga by Jess ## 1. Purpose and scope These terms of sale govern individual yoga class bookings and class pack purchases offered by Satya Yoga by Jess to consumers. They apply to orders placed on the website, including where a class booked online will be paid for on site. Satya Yoga by Jess's identity and professional contact details appear in the website's legal notice. The [terms of use](/en/informations-legales#cgu) separately govern website and account access. Account access, including for users aged 16 or 17, follows those rules. These terms of sale create neither a subscription nor authorisation for recurring payments. The version presented and accepted before the order applies to that order. A later change does not alter rights already acquired through a confirmed purchase or booking. The applicable version and acceptance date must be capable of being established. ## 2. Classes, offers and prices The schedule shows classes open for booking, with their date, time, location and available places. The features of an individual class or pack, number of credits, validity period and price are presented before the order is confirmed. The amount due is the price displayed for the selected offer at the time of purchase or booking. A pack credit can be used to book an eligible class, subject to availability and credit validity. A pack purchased on its own provides credits without booking a class. When a pack is purchased while booking a class, payment confirmation also confirms the selected class booking and uses one pack credit. Special offers, where available, remain subject to the eligibility conditions displayed before ordering. ## 3. Booking, ordering and payment A class can be booked using the options actually offered: online payment for an individual class, an available credit or payment on site. The advertised on-site methods are card, cash and Wero. Choosing on-site payment commits the student, once the booking is confirmed, to pay the displayed class price, subject to the cancellation and withdrawal rules below. Online payments are processed by Stripe. Starting payment does not itself confirm a pack purchase or an online-paid booking: confirmation follows payment verification. A failed or abandoned payment creates no acquired credit. Customers receive confirmation of their order or booking on a durable medium and can find useful information in their personal area. Before confirming an order with an obligation to pay, customers must be able to review these terms, the offer's essential information and price, then expressly accept the applicable version. The separate request to start using a pack during the withdrawal period is addressed in section 9. ## 4. Personal packs and credit validity Packs and credits are attached to the purchaser's account. They are personal and cannot be transferred or used through someone else's account. The 3-class pack is valid for 3 months from payment confirmation; the 5-class pack is valid for 6 months. The booked class must take place no later than the final day of validity, at 11:59 p.m. French time. Unused credits cannot be used after that date and are not automatically refunded. Credits acquired before this rule took effect retain their lack of expiry. If Jess cancels a class or moves it beyond the pack's expiry and the customer declines the new date, the used credit is restored until the later of its original expiry or 30 days after cancellation. For a declined rescheduling proposal, cancellation means cancellation of the original booking after the student declines the new date. The 30-day period starts on that cancellation date. After the statutory withdrawal period, unused pack credits are not generally refundable on request alone. This does not deprive customers of a refund or other right provided by law, particularly if Satya Yoga by Jess fails to deliver the agreed service, or the solutions in sections 7 and 8. ## 5. Cancellation requested by the student Students can request cancellation through their personal area. If the request is made **at least 12 hours before the class starts**, an online individual-class payment is refunded, the used credit is restored or the outstanding on-site amount is cancelled, depending on the booking method. Restored credits retain their pack's validity rules. For requests made **less than 12 hours before the start**, the individual-class payment is retained, the credit remains used or the on-site class price remains due even if not yet collected. No additional late-cancellation charge is added. Cancelling a booking is not withdrawing from a pack purchase; pack withdrawal rights are in section 9. Students may contact Jess about particular circumstances. Jess may exceptionally offer rescheduling, restoration of a credit or a refund. This is not automatic and no medical certificate is required. ## 6. Absence and lateness Without cancellation within the period in section 5, a missed class remains due: the online payment is retained, the credit remains used or the on-site price remains payable. No additional charge applies. Students may arrive up to 15 minutes after the class starts. After 15 minutes, Jess decides whether joining is still possible. If the student does not take part, the class remains due under the chosen booking method. Jess may nevertheless consider an exceptional gesture under section 5. ## 7. Cancellation or change by Jess If Jess cancels a class, its online payment is refunded, the used credit is restored or the on-site amount due is cancelled. If Jess materially changes the date, time or location of a booked class, a new proposal is sent to the student. The student may decline and obtain the same refund, restored credit or cancellation of the amount due, including where the change occurs less than 12 hours before the originally scheduled start. The special validity rule for a restored credit following cancellation or rescheduling beyond the pack's expiry is in section 4. No replacement date may be imposed instead of the refund or restored credit available in these circumstances. ## 8. Long-term impediment affecting the student If a lasting health or work-related event prevents use of a pack during its validity, the student may contact Satya Yoga by Jess to request an extension. Jess reviews the situation and may offer an extension appropriate to the period of impediment. No medical diagnosis is requested. An extension is not automatic; review does not remove any other right recognised by law. ## 9. Right of withdrawal for distance purchases ### Class booked for a specific date Withdrawal from a purchase and cancellation of a booking are distinct procedures. For a class booked for a specific date and time, the withdrawal right is assessed under the legal rules applicable to the service. The statutory fourteen-day period does not apply where the conditions of the exception for dated leisure activities in Article L. 221-28, paragraph 12, of the French Consumer Code are met. In other cases, consumers' statutory rights remain applicable. You may send a request concerning a dated class to contact@satyayogabyjess.fr or use the [free online withdrawal facility](https://www.satyayogabyjess.fr/en/renoncer-au-contrat). The request is assessed according to the service and applicable rules; recording it does not itself constitute agreement to a refund. You do not have to give reasons for exercising a legally available withdrawal right or wait for Jess's permission to notify withdrawal. Commercial cancellation options appear in section 5 and rights where Jess cancels or changes a class in section 7. They do not remove any statutory withdrawal right where applicable. This information about dated classes does not cover undated packs, whose withdrawal period is explained below. No additional commercial withdrawal right is granted for an individual dated class. ### Undated class pack Buying a pack online, without fixing all class dates, provides a withdrawal period of **14 days from conclusion of the purchase**. Customers may notify withdrawal without giving reasons by emailing contact@satyayogabyjess.fr, using the annexed form or making any other unambiguous statement. They may also use the [free online withdrawal facility](https://www.satyayogabyjess.fr/en/renoncer-au-contrat), available without signing in during that period. The annexed form helps with the process but is not mandatory. If customers wish to use a pack before the period ends, Satya Yoga by Jess first collects their **separate express request** to begin the service and informs them that withdrawal after performance begins may leave them liable for the proportion corresponding to classes already delivered. They are also asked expressly to acknowledge that, after full performance of the pack during the period, they will no longer have a withdrawal right under the conditions provided by law. On withdrawal within the period, future bookings paid with that pack are cancelled. If classes were already delivered at the customer's express request, their proportion is calculated using the pack price **actually paid**: each delivered class represents the price paid divided by the pack's initial number of credits. The remainder is refunded. A future booking, absence or late cancellation does not constitute a class actually delivered for this deduction. If the express request to start during the period or required prior information was not collected as required, no amount may be retained on that basis for classes begun during the period. Where valid withdrawal is notified, the legally due refund is made without undue delay and no later than **14 days from notification**. The same payment method is used unless the customer expressly agrees to another method at no cost. The actual receipt date may depend on the customer's payment provider. ## 10. Complaints, refunds and mediation For questions or complaints about an order, class, credit or refund, customers may email contact@satyayogabyjess.fr, identifying the purchase or booking and relevant facts without detailed medical information. Satya Yoga by Jess sends an acknowledgement or initial response within **7 business days**. A refund agreed outside the exercise of a withdrawal right is initiated within **14 calendar days from the agreement communicated to the customer**, unless a more protective statutory deadline applies. The time for funds to appear in a bank account cannot be guaranteed. Legally due withdrawal refunds follow section 9 directly, without waiting for a complaint to be accepted. After a prior written complaint remains unresolved, consumers may refer the matter free of charge to **Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C), 49 rue de Ponthieu, 75008 Paris, France**. Its website is [www.cm2c.net](https://www.cm2c.net/), with the [referral procedure](https://www.cm2c.net/comment-nous-saisir.php). Mediation is optional and does not remove access to the courts. ## 11. Applicable law and preservation of rights These terms are governed by French law, without depriving consumers residing in another country of mandatory protections applicable to them. No legal remedy is removed by these terms. If a provision is held inapplicable, the others remain applicable where they can stand independently. ## Annex — pack withdrawal form Use this form only if you wish to withdraw from a pack purchase. You may also notify your decision through any other clear statement. **Recipient:** Satya Yoga by Jess, at the professional address in the website's legal notice; contact@satyayogabyjess.fr. Satya Yoga by Jess postal address: 6 AVENUE de la Libération 06600 Antibes. I hereby give notice that I wish to withdraw from the following class pack purchase: - Pack or order reference: ........................................ - Order date: .................................................... - Purchaser's full name: .......................................... - Purchaser's address: ............................................ - Email address used for the order: ............................... - Notification date: .............................................. - Signature (only for a form sent on paper): ...................... The [statutory model withdrawal form](https://www.legifrance.gouv.fr/loda/article_lc/LEGIARTI000045418600/2026-02-08) may also be used.